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FirstEnergy customers can sign up to acquire electronic mail and textual content information alert notifications for updates after they've documented an influence outage. Customers may also use two-way text messaging to report outages, request updates on restoration attempts and make other inquiries regarding their electric accounts. extra details
nevertheless copyright’s consumer assessments with regards to customer service are still essential (improved company Bureau, Reddit), steps like adding cellular phone assistance show the corporation’s efforts to further improve and as of now users will be able to Make contact with copyright by cellphone, e mail and chatbot together with referen